Field Guide
How we work.
Runbooks, SOPs, escalation paths, and facility-specific procedures — built for techs in the field and end users at every NACS location.
In Development
The Field Guide is the next major module coming to NorthPoint. It will give NACS IT technicians and facility staff a single place to find answers — without calling the help desk.
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Troubleshooting Runbooks — step-by-step guides for common issues across all facilities
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Facility SOPs — location-specific procedures and escalation paths
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Onboarding Checklists — for new facilities and new team members
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Escalation Directory — who to call, when, and why